Yelp and a handful of other major consumer content sites, including movie reviewer Rotten Tomatoes and restaurant reservation service OpenTable, will be helping to power Apple's Siri, the voice-activated iPhone personal assistant, in the new mobile operating system iOS6.
San Fransisco: When Apple Inc sends out its coveted invitations to major events, one CEO has always been making the guest list of late: Jeremy Stoppelman.
The
co-founder and chief executive officer of consumer review website Yelp
Inc has never taken the stage at these gatherings, but his company has
become an important weapon in Apple’s arsenal as it steps up its assault
on ally-turned-rival Google Inc .
Yelp and a handful of other major consumer content sites, including movie reviewer Rotten Tomatoes and restaurant reservation service OpenTable, will be helping to power Apple’s Siri, the voice-activated iPhone personal assistant, in the new mobile operating system iOS6.
The
relationship between Apple and Yelp illustrates the power struggle over
how people find what they are looking for on the Internet. Much more
than just a clever feature, Siri is emerging as a key tool for what some
in the industry call “casual search” – quickly finding routine
information such as a restaurant location.
This can
bypass Google and other traditional search engines. That serves the
interests of Apple, which sees an opportunity to muscle in on its
rival’s core business and build related advertising revenue.
Siri is also a potential lifeline for Yelp and other content companies, which have found themselves competing with Google.
“Google is
a direct competitor to Yelp, and I am sure Yelp is aware of that,” said
Larry Cornett, founder of product strategy firm Brilliant Forge and
former head of consumer products at Yahoo Inc . Yelp, which depends a
lot on Google for traffic, will probably be “ecstatic” about the direct
traffic it will get through Apple’s upcoming version of Siri.
Google
still reigns supreme in search, loved by consumers for its relevant
results and advertisers for its reach. Deep-pocketed rivals,
particularly Microsoft Corp with its Bing search engine, have tried in
vain for years to reduce Google’s dominance.
Rather than compete with Google on keyword search
– which would mean battling algorithms refined by the millions of
searches performed every day – Apple is taking a different tack by
focusing on a subset of the search universe that users are mostly likely
to scour while they are out and about.
That
includes restaurants, movies, sports, business listings, maps and
locations – where quick, digestible bite-sized results are desired,
rather than the more involved research that users perform with Google.
The increasing use of mobile devices for accessing the Internet only plays into this trend.
Advertisers
value these searches, which are closely linked to location, time and
intent, said David Tennenhouse, venture capitalist with New Venture Partners and former CEO of A9.com, the search unit of Amazon.com Inc .
“You can
think of this as cream-skimming,” Tennenhouse said. “Can I skim off some
of the most valuable searches? There is a huge range of value here.”
The stakes
are high, said Oren Etzioni, a search and artificial intelligence
expert at the University of Washington’s computer science department.
“Google is
very difficult to dislodge on the desktop,” he said, “but mobile search
is a very different beast, and the jury is still out on the question of
who the ultimate winner in mobile (search) is.”
‘TRUSTED PERSONAL ASSISTANT’
Apple and
Google are increasingly at odds, largely due to the rivalry between the
iPhone and Google’s Android smartphone software. As the rivalry
escalates, Apple is systematically dialing back its reliance on Google
services – most recently by announcing it is going into mapping
big-time.
Siri is
still in a beta or “trial” version, and users have criticized failings
such as misinterpreted words, odd results and incomplete data. But Apple
is betting that the fast-evolving technology will improve enough over
time to spearhead its foray into Google’s domain.
Google is still available
on the iPhone, and users can even ask Siri specifically to search it
for answers. Apple’s strategy, however, is to reduce Google’s relevance
on its devices as it doubles down on the investment in the voice-enabled software, experts said.
The company’s goal is to build Siri into a “trusted personal assistant,” Tennenhouse said.
“The
disintermediation of Google by Apple is really a matter of Apple putting
together a front end, which happens to be Siri for now, and linking it
directly to the high-frequency searches,” said Roger Kay, technology
analyst with EndPoint Technologies. “And in doing so, bypass the general
search mode and more importantly, bypass Google’s advertising pages.”
LOCAL IS KING
Marketing
research firm eMarketer forecast 30 percent growth in the U.S. search
advertising market to $19.5 billion this year from $15 billion in 2011. Google accounts for about three-quarters of that market.
The company has a lesser, but still substantial, hold on the mobile advertising
market. That generated $1.45 billion last year, with Google controlling
about half, while Apple had 6.4 percent, eMarketer said. It expects the
total market to be worth $2.6 billion this year.
Apple
devices running the company’s iOS operating system are the biggest
source of Google’s mobile revenue, generating roughly 40 percent of the
total, according to Piper Jaffray analyst Gene Munster.
Mobile
search has long been focused on local information, such as finding which
local stores have discounts or which French restaurant in the area is
the best-rated. But no one has yet been able to develop the content
fully.
Google
signaled its seriousness about the sector when it bought Zagat last year
and vowed to make the popular dining ratings authority a cornerstone of
its local information offerings. In late 2009, Google was in talks to acquire Yelp for at least $500 million, according to news reports at the time, but no deal resulted.
Yelp is
now one of the few websites that is deeply integrated into iOS, featured
not only in Siri but also in business listings for Apple’s new map
service.
Yelp’s
Stoppelman said the mapping integration was key, as searches are often
location-based. He also says the Yelp app on the iPhone can readily
integrate user reviews into the search functionality.
“Google just doesn’t have that data,” he said. “Yelp has the most word of mouth.”
But Apple’s success in search hinges almost entirely on the success of Siri.
Voice-recognition
technology is not new, and users have so far not taken to it in great
numbers. Google added this capability in its flagship Web search engine
and its Android phones far earlier than Apple, but it is unclear how
many people use it.
Whether Siri will be the answer also remains to be seen, New Venture Partners’ Tennenhouse said. “The test always is: If you were to take this away from people, will they feel impoverished?”
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